TOTALLY INEPT! When a company is a broker for many other couriers you expect when you enter the weight and measurements that the volume of the parcel would also be calculated. Not so with this company, they expect you to manually work out the volume of the parcel and then choose the appropriate courier to use. If you don't choose the right courier they will fine you for the mistake!!! That their web page doesn't show you the volume and doesn't show you the appropriate couriers available for the item you want to send with the amended weight to size ratio is a way for them to make extra money from the customer. I will no longer deal with this company!