My experience reflects the previous reviews (wish I had read them before using P2G!) Parcel not delivered. No telephone number to contact them only a very deeply hidden link to web-chat. Chatted with someone who was working remotely and (by their own admission) had no ability to take or receive calls therefore, they could not call the courier to find out where my parcel was. Courier wasn't prepared to give me details because P2G are the 'customer'. Any positive reviews on sites like Trustpilot are clearly fabricated. NEVER EVER USE PARCEL2GO !! I will be following up with Bolton Trading Standards department and if necessary, the County Court