collection service ordered through parcel2go from Hermes. first booked it on the 13/06, never came to collect my item nor did they inform me the reason why they didn't come. a whole day is wasted. I then re-booked it on the 25/06 as I was away for holiday. on the 25/06 and 26/06, again they never came nor did they inform me of any information or updates. I messaged customer service, they can only rebook another day for me but they said they cannot guarantee my parcel will be collected. what kind of service are they providing here? what is the point of rebooking for a collection day when they don't come to collect it? it is a complete disrespect of customer's time and POOR service and system!!