My son booked a collection with dpd via Parcel2go but as he was in the middle of exams, I offered to wait for courier. Was told it could be anytime from 9am to 5pm next day. No one turned up and when we contacted Parcel2go we were told to re-book for following day. Again waited and again no courier. This happened 3 times. Eventually, I asked if we could drop it off at the local deport as it was too big for local drop off point. Was told will have to change courier to TNT and that it would be more than double the price and that I would have to pay the difference. Considering I wasted 3 days waiting for a collection that never happened I feel it is not unreasonable that Parcel2go should bear the price difference themselves. Moreover, Lewis from Live Chat was abrupt and rude. My entire family have used Parcel2go for all our deliveries in the past and it works well when you can drop the item off. In fact I liked it so much that I invested in the company when were crowdfunding. However I would seriously reconsider if it is a collection service you are after. They do not offer you an hour slot and their tracking is a joke. They can certainly do better in this case.