I was really disappointed by the lack of service provided by this company. I wanted to ship my bedding to my new flat in Germany from the UK. Parcel2Go's website did not inform me that I needed to provide a german phone number on the contact information which meant the parcel could not be delivered by the German courier GLS (I only found this out after days of trying to find out which courier had my package when it did not arrive). The track parcel service was completely useless. All I could see was 'insufficient delivery information. Returned to depot'. It did not tell me where the depot was or what to do next. I tried contacting ParcelForce who were subcontracted by parcel2go and they told me to contact GLS. Contacting ParcelForce was very difficult outside of the UK. But parcel2go did not even have a phone number or any advice about what to do in my situation. GLS 's service number was all in German and automatically hung up in call volume was high. The language barrier meant the operator couldn't help me. Emails were then exchanged with parcel2go, providing my flatmate's German phone number. Despite this, no package arrived despite being assured it would be dealt with urgently. Finally I managed to get through to a call operator from GLS. They had not received ANY of the information I had emailed parcel2go. At this point my parcel had been in the depot for 9 days. I had to speak in the limited German I knew to get GLS to help. Finally the package arrived, after many phone calls, emails and sleeping with no bedding for almost 2 weeks. Parcel2go refused to take any responsibility for their appalling service and refused to offer any compensation or refund for the huge inconvenience and loss of time I suffered due to their total incompetency. They wouldn't acknowledge being at fault, despite not specifying the need for a German phone number at the time I purchased the postage.