Had a ‘Hermes light and large’ parcel to be collected on Saturday, booked through Parcel2go, got given a pick up window of 8am to 8pm, stayed in all day for it and no one showed up. No phone call to say they can’t make it and no email correspondence to rebook. Went on to the web chat (the only way to contact them) who also gave no explanation but who confirmed that the service is not guaranteed and that it is in the terms and conditions - thank you ‘Pia’ for confirming that. Unable to escalate to a manager. Unable to rebook for an afternoon, would have to be another full non-guaranteed day. I don’t think I have ever heard of a company with such disregard for their customers