Failed to collect pallet, therefore delivery missed - absolutely useless for business to business activities, have no idea of customer service, give little to no authority to member of staff who has to try and deal with irate customers on chat. Hides behind -we take your money and say we will do the job but we don't guarantee we will do it. Total shambles - may be able to delivery a birthday present for you using private car deliveries, but business orders - forget it, its a bandwagon they have tried to jump on and missed completely - like the collection of my pallet.