If i could i wouldn't give this company any stars absolutely appalling company and service would never recommend, i sent a parcel to be delivered to China at the beginning of June 2018 and parcel is still not delivered and don't think the insurance will help either that all falls away even if its their fault, now they are trying to charge me extra as please see email below "Thank you for your email. Any additional cover taken out at the time of booking is for loss or damage of a parcel, this does not cover if a parcel cannot be cleared through customs and is disposed of. As advised if the parcel cannot be cleared and delivered your options are to either return the parcel back to you or have it disposed of in which charges will apply for both options. The parcel is not lost or damaged and waiting to be cleared by your recipient. Please advise how you wish to proceed as the deadline has passed and the parcel can automatically be returned or disposed of at any time. Apologies for any inconvenience caused and I look forward to hearing from you" BE WARNED DON'T USE!!!