We moved country, the boxes arrived late, destroyed and 1 box in particular hasn't arrived yet. We paid extra money to ensure it and to be delivered after 3 days. 8 days later we haven't received the box and when we complained they argued that they needed an invoice that proves the value. What the point in paying extra to be delivered early and to insure an item if they don't respect the agreement! The all service has been a disaster so far so we were expecting apologies, not additional problems. We move country every 3 years and it is the first time we used parcel2go. It will be the last time. What we didn't know either is that they will subcontract other crapy companies to do their job once the boxes crossed the border. Avoid this company!!!