I sent my iron for repair. The company posted it back to me via a supposed 24 hour service with Parcel2Go on Thursday 30th August. It should have arrived here yesterday, 31st August, and I am still waiting for my parcel. According to the tracking my parcel has been sitting in the delivery depot since the early hours of this morning. The Online chat people are useless and all they can say is sorry but my parcel will not be delivered until Monday 3rd September. Sorry is not going to get my son's stuff ironed ready to go back to college tomorrow! Totally unreliable and a complete waste of space. Would NOT recommend.