Incompetent staff at times rude unhelpful staff. Very difficult to get any useful information from the online chat, which is often the only way you can communicate. My parcel was delivered on time but no one could tell me where if was delivered too, not the address on the parcel!!! It was taken to a collection point in the next town in Finland, 4 online chats could not tell Me where it actually was, relatives in Finland had to track it down by visiting all the places in that postcode . The parcel contained Birthday presents for grandchild,which she did not receive until two weeks later when her parents tracked it down, outrageous poor service and no compassion for the distress caused. I will never use this company again and I advise others not too, UPS is the way forward will always use them in the future fast delivery 5 working days and delivered to the address on the parcel.!!!!