Would give no stars if possible. AVOID AVOID AVOID. They collected a heavy returns item with full knowledge of what it was. The parcel arrived like it had been just thrown around with no care. Packaging was broken everywhere. No surprise The item was damaged. I had taken insurance out so thought it would be taken care of but Oh no, iv heard every excuse over the last 33 days why the can’t pay out. From insufficient packaging to oh we can’t see your pictures clearly. We rectified all that to be told management need to ok the £160 As it’s a high value item. Today they finally said after 90 live web chats (no telephone numbers available) we are sorry your item was a prohibited so we can’t pay out. Furious is an understatement as I told them exactly what the item was when booked in And through the whole process. 33 days of rude staff and bad customer services. Nothing but a Bunch of thief’s.