**update- I have just been informed by a customer service advisor over email, that if you pay for a guaranteed delivery date, this guarantee does not apply if THEY FAIL TO COLLECT YOUR PARCEL. You honestly cannot make this up. Stay away everyone. Please do not give this company your custom. I placed an order for delivery of a parcel “guaranteed” to be collected/delivered by a certain date. They give you a 12 hour delivery for collection, and on the day to be collected no one showed up. I was not contacted by parcel to go, or any explanation/advice. After looking online I saw the option to rebook the parcel, no mention of whether my guarantee still stands. The parcel was indeed collected the next day at midday- only for the tracking update to read nearly 24 hours later “parcel not collected/no longer needed”. There is no one to speak to regarding anything, no contact numbers, no live chat. They are a faceless company who offer absolutely no assistance should things not go to plan. There are far better courier services available, please stay clear of these.