I sold an item on eBay and had to refund the buyer because they didn’t receive it. Parcel to go could not track it so marked it as a lost item. I was told if it was found they would return it to me. In the mean time I filled in a claim form. Then I was told it had actually been delivered to the recipient, over a month late and after it was agreed to return the parcel to me should it be found. Parcel to go made no attempt to contact the recipient or retrieve my parcel suggesting I should do this myself. I heard nothing about my claim so sent another copy. Whenever I called someone they were very polite but could not help me, claim handlers could only be contacted via email or letter. After my second attempt parcel 2 go just ignored me and stopped contact altogether. Over a year later I have lost my item to the value of £55. And parcel 2 go who delivered the item after agreeing it was lost and would be returned to me if found no longer can be bothered to contact me let alone deal with my claim or refund me for my loss. Their rubbish when anything goes wrong.