Absolutely atrocious customer service. I paid for a guaranteed delivery to the USA and, 2 days after the guaranteed delivery date, it had still not delivered and there was no reasonable reason as to why. I contacted Parcels2Go via their online chat service (via mobile phone and at the airport with poor signal as it is IMPOSSIBLE to contact via phone) and they casually advised that it would be delivered in the next few days. Considering this was a timed service for an exhibition, that attitude was very casual and 'it is what it is'. I had no choice but to accept this and hope for the best Skip forward a few weeks and the parcel has still not delivered, and no reason/excuse can be given. I contacted parcels2go to complain and get a refund, to which they advised it was a documentation issue and the parcel was with them and being returned to me. However, what they did not know is that a couple of days after my parcel shipped, I received a call from a UK-based (not even the correct country) advising that they had received my parcel by mistake. Even after speaking to the UK company just before Parcels2go again to confirm they were still in possession of my parcel, Parcels2Go insisted that they have my parcel and it was being returned to me via their system, which is a blatant lie told to me numerous times by numerous agents. I ended up having to contact the UK company myself to arrange a return. Not only was I lied to many times about the status of my parcel, I found it extremely insulting that they inferred each and every time that it was due to my error and no commercial invoices were attached. Not surprisingly the parcel was returned to me with all of the correct documentation still attached as it hadn't even left the country, despite them telling me it had been to the US and returned. My customer ended up cancelling a customised and bespoke order as it was needed for exhibition only, and although after a while Parcels2go agreed to refund the shipping cost, they absolutely refused to acknowledge any kind of responsibility regarding the lost/incorrectly delivered order and the subsequent cancellation by my customer, so I am now significantly out of pocket as a result. My last statement shows that I have spent £400 with Parcels2go in the last month alone, yet they will not even give me a £10 credit to my account to say sorry for their huge error. I will never use these guys again as they are deceitful, rude, and their customer service policies/communication methods are ridiculously archaic.