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Aleksandra Lepczynska
Parcel didnt arrived on time. DPD is telling me I should blame P2G and they saying there is no blame lol Parcel should have been collected on 26th and delivered on 28th - never happened as dpd never came. Next day collection came to the wrong door, so 15min before closing depot I went to drop off 12x boxes 30kg each to the depot! Embarrassing for both companies I believe. I have waisted between 4 and 5 hours on the telephone, waisted money on petrol, waisted a days off from work and had to pay someone for carrying boxes for me! I have paid extra for delivery guaranty and I cant get refund! Been disconnected from live help team a few times, the only what they offered is 20 pound as a good gesture?!! I have been informed that I am not entitled for refund as the delivery time moves forward when the collection date moves forward? It was about delivering date and not collection date so this shouldn't be my problem, I am not the one who is in charging over there. Both companies should take a blame. I have struggled even to receive the contact details just so I could take it further! Shame shame! As I can see I am not the only one who lost a lot by using both services?! Now I know myself why P2G and DPD is having such a bad reputation!!!!
5 years ago
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Parcel2Go has a 1.5 average rating from 2,184 reviews

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