The worst service I have ever had. Should change their name to parcel4go, because they showed little interest in collecting my parcel. For 2 days in a row they claimed to not be able to find my house to collect a parcel. I live on a main road.....They had my phone number....And if you put my postcode in google it goes straight to my house every time, without fail. You could sense the disdain in the "live chat".....Just was not interested in solving their problem, they were just trying to apportion blame. I cancelled on the second night of waiting and sent my parcel myself the next morning. Guess who turned u later that afternoon to pick up the parcel...And once I had tried to explain in plain english to the guy in words he could understand with the help of sign language to go away he even had the cheek to ask me if I knew where his next pickup was...he needed my help!!!!....So I told him to go away again