Lost my item. Kept promising there's an 'investigation' into my item. Yet every time I contact them they say we will open an investigation. Literally never heard anything from them. Contact them for the 8th time? We will open an investigation. Almost sounds like a prophecy. Yet this investigation never happened and my items never came. Want to make a claim for a lost item? Sure - you need to open an investigation first though. What happened to the investigation already opened? No this is the first time your opening and investigation. .... You get the picture. Ok fine Hermes provides a £25 base cover can I claim for that at least? No we're P2G we don't reimburse even if the courier would (!) Absolute scamsters avoid.