Currently 2 MONTHS after I dispatched a parcel an it has still not been received or returned to sender. Their Claims department is a ****ing joke, they go weeks at a time without responding to emails (they will not provide a telephone number to contact them directly) and I've spent a month and a half chasing them trying (and failing) to get even basic information such as "Where is my parcel?" "Why has it not been returned to sender as stated by your services in the case of a failed delivery?" "Please distinguish your a*se from your elbow?", etc. They don't bother using any of the recipient's details (that you are required to provide to book their services in the first place) to contact them in case of any problems and do not actually return the parcel to sender. Also their delivery schedules and estimated delivery dates are completely unrelated to their delivery services, not one parcel that I have sent has arrived within the quoted 5-8 working days. I have been told 4 wildly contradictory things from different assistants in their Help Chat and they have just generally been jerking my chain to avoid actually having to help with he problem. Avoid at all costs, they honestly couldn't give two ****s once they have your money.