I would give this company zero stars if I could. Absolutely shocking. They act as a middle man for various courier companies and the service they provide is so poor you would be better dealing directly with a courier company. I recently paid £15 for next day delivery of a parcel with Collect+ via Parcel2Go. I dropped the parcel off at a drop off point but it never arrived at the destination. I opened a claim and it took over a month for Parcel2Go and the courier company to admit the parcel had been lost. It then took another 2 weeks to get a refund and they only gave me a partial refund! not for the full amount. No phone number to be able to call them. Only online chat which can take over an hour to speak to the right person. They're a complete joke. DO NOT USE!