Aboloutley horrendous service. DO NOT USE EVER . Parcels collected , supposed to be delivered to us in France . Didn’t turn up on allocate day. backwards and forwards with chat line. Told several different stories , it had been lost , then found, then going to be sent back to where it started off. As this was an international parcel would take 2 to 8 weeks as this was an international parcel. I di actually point out to the chat line operative that it hadn’t even left the UK , according to the tracking service it was ‘ at the HUB ‘ This did actually happen , just dumped outside the house and a note pushed through letter box . Person where it was picked up from and delivered back to was in all day . I spoke to chat line and then put on to claims department who confirmed at 17.38 by e mail that we would get money back within 5 working days . I also got an e mail at 17.28 that the claim had been rejected telling me that the parcels had been received by recipient . The parcels were for me in France not going to same address her they had been collected from . Absolutely ludicrous service , will never ever use them again. Total rubbish ! Can not believe how much stress this has caused me and my family Now trying to get refund via Resolver ...Martin Lewis website service