Extremely disappointed Extremely disappointed. I have been using parcel 2 go for a few years know, with 3 of my companies. Not anymore. I sent a parcel to the channel islands, which did not get delivered on time. I had spoken to the customer service team, to be assured that it was delayed but it was on its way, after a few days my customer, still did not receive their parcel. After getting back in touch with them, i was told the parcel was lost and i would have to put in a claim. Even though i think it is highly unlike for a parcel to get "lost", i put in the claim with the same day, and put in the documents they asked for, which there website kept denying! After 2 weeks, i still had not heard anything from them about the claim process, so i again had to contact them, to find out what was taking so long. To then be told my parcel had been found and would be returned to the collection. This is actually a positive outcome for me, would prefer my stock back then the money from them! I was told it could take up to 14 days for the parcel to be returned. So nearly a month and half later from the date i booked in the collection, i still had not received my items back, or had anyone get in contact with me. So again i contacted them through online chat, which is the only way to actually get in contact with them, which is also hard to find on there website! Someone pretty much told me to wait a little longer as it takes up to 14 days for the items to be returned, but i asked to be put through to the claims department who then told me, what was showing up on my screen, "your order has been found", when actually it had not been found and nothing was being returned and i had to take the claim of £20 or the prepaid £22 (ye right), after wasting my time for a month and half, with no communication, not a phone call or an email to tell me what was actually going. If i could give them no stars i would!!! i will not be using them again!