I paid over £30 (including insurance) for a parcel valued at £200 to be picked up and delivered to my home. The parcel was never delivered so I started an enquiry. After a week, I was informed that the parcel was lost so they would start a claim. I uploaded all of the document they asked for, but heard nothing for 3 weeks. Three on-line chats later (one lasting an hour and another lasting over 2 hours) I was told that due to the high value of my claim, they would be doing a 'secondary search' for my goods - which I have already had to replace and no longer require. They refuse to give me a date by which my claim will be paid, and refuse to give me contact details for their complaints dept. Their service is appalling, and if I could give them zero stars I would. If anyone can help me with details of their complaints dept. or how I go about taking legal action against them, I would very much appreciate it.