Sent a parcel to Australia costing me £107 including insurance. Parcel was collected from my home on 11th October 2018 and was to be delivered in 10 days. Now it is 20th November 2018 and parcel is practically 'missing'. Keep being told it is awaiting recipient instructions but my sister has contacted customs in Australia and it has never arrived. No one seems to be helping from TNT Direct and you cannot contact Parcels2go. I have even phoned the TNT Hub in Liege, who were helpful but it needs to be dealt with by the depot of origin. I'm going round in circles !!!