I sent a parcel 2 weeks ago and even paid extra for cover. The parcel never arrived. I was told that it had been mislaid by the courier (a subcarrier I suspect) and joy of joys it had been found. The next email told me that it had now been delivered - well not to the recipient it hadn't. I spent over an hour and a half on Monday trying to find out what had happened. Once I was cut off completely. Eventually I was informed that a claim would be made out and could I come back to the live chat section. This I duly did and after yet another hour was told I had been passed through to the Claims where I was then told I needed proof of purchase and various other things though this was not mentioned when I paid and took out cover. I am totally disgusted with the response and am wondering about taking this further - perhaps the Small Claims Court. I had intended to post some Christmas gifts through this company but I would certainly not darken their doors again.