We submitted a claim to Parcel2go, as we did not receive a parcel of donated items that we had expected and which we paid shipping and insurance for. It beggars belief that this company cannot understand that we have no pictures of a bag we never seen or received. Parcel2Go returned the package (which was damaged on the outside) to the sender instead of delivering it to its destination. The sender instantly gave it away to a local charity as it was now too late for our charity which was being sent to disabled children overseas. She did not take any pictures of the contents. I sent a picture of the damage to the box and explained so many times that we have no pictures of the contents; yet they insist on more pictures and refuse to settle the claim. The level of stress is unbearable.