I used this service on the 3rd of December and my item supposed to deliver before 6th December but unfortunately after looking the status of delivery it appeared that item is still there where I stored 3 days ago, upon contact customer service revealed that due to technical reasons it couldn't collected, but in the next 24 hours it will be collected and delivered as soon as possible. But after 24 hours item didn't collect, and I have had to refund the money to the customer and next morning on the 8th December I retrieved my item back and just looking how to claim my money back because after retrieving the item, system showing that item has been delivered. Rubbish company I ever business with. Avoid