AN APPALLING EXPERIENCE! I do not know where to start. I have just seen the reviews on here and now realise my experience is not unique. The stress of using a company like this is unbearable. They do not allow you to phone them or e-mail them and all you have is the live chat line. Most of the time these people (they are part timers probably working from home) simply copy and past pieces of text from standard scripts which often do not properly relate to what you are discussing. This is not even chat in normal parlance. If you want to send a parcel to somewhere in the EU (for example) and select say DPD, you are probably ok and it has worked for me a few times. If it is outside the EU forget it. The reality is that the goods have to be described in detail so they can send a 'commercial invoice' for customs purposes but they only provide a box 2" wide on the web site for this purpose! If you enter your description in textual form and scroll to the right, you will most likely find the parcel gets rejected at the airport as inadequate description. The service these people provide is shocking and incompetent. So what did I do, I thought I would try ParcelForce, a supposedly reputable company part of the privatised (unfortunately) Royal Mail group. But wait a minute, I feel like I am using Parcel2Go and guess what, ParcelForce are using P2G to do their payments and customer service, via the same chat line of course! Can you believe it! So, if you want to send a parcel, first option is to go to the Post Office even though its costs more at least you can speak to a real person. If you want to send a parcel abroad, go direct to people like DPD or DHL. Dont use these P2G people, as the other reviewers also say, they are simply a bunch of crooks creaming off massive profits through presumably rippng of huge numbers of people in the UK. I am sure many parcels get to their destination and in my case a few of them have (via DPD although booked through P2G) but if there is a problem, it is an absolute nightmare and as I say the stress is unbearable. Never again for me. I really hope they ultimately get what they deserve.