Parcel2go says it has been delivered but my buyer has not received it, I have had to give them a refund so I am now out of pocket. Customer services are only live chat! they are being incredibly thick and will only send emails to the buyer as they are saying they are the account holder, I have told them I am the account holder but it is falling on deaf ears yet they can send an email to me saying it has been delivered. I think the staff are paid to lie about everything. As of yet neither I or my buyer has received an email from them. I don't think I will ever get my money back and I will never use them or Hermes again. I wish I had read the reviews before I sent anything.