P2G55035467 4 years ago I wrote right here a good review about parcel2go. Today, December 2018, I have to tell you a very different story. I've sent a parcel from London to Spain (using myHermes to Asendia) on the 22nd of November that had to arrive no later than the 7th of December 2018. Today is the 19th of December and the parcel still didn't arrive. I had 6 or 7 chats with people that are like robots, copying and pasting nearly automatic answers for nothing. No real customer service. I opened enquiries *three times* (3!), and every single time they closed it saying: "This enquiry has been closed as your parcel has received new tracking events or has been delivered". The updates I received in the tracking page were like they were laughing at me: in the tracking page they said that "the parcel has been handed over", from one company to the other, allegedly on the 25/11/2018, on the 28/11/2018, on the 06/12/2018, on the 12/12/2018 and on the 13/12/2018. Check https://ibb.co/HCTVxWb How many times can a parcel be "handed over" from the company of the UK to the courier in Spain? This people are not serious, I paid in advance for a service and my client is still waiting… The parcel was never delivered, although they wanted to make it look like that in the "My Orders" page; another lie you can see here https://ibb.co/9y3ZkhD Finally their last lie: they said the parcel was delivered on the 3rd of December with a signature. (!) So now I have another type of claim, a dispute because it never was delivered and as such dispute started on the 14th I have to give them 14 days more until having an update (!?!) A shame. Never use this company again.