I have used Parcel2go a few times now and not had any major issues. This time that changed. I sent a large parcel of Christmas presents from London to friends in Cornwall via Hermes. When it arrived, the box had been opened, some of the presents inside had been opened and one has been stolen. Initially I thought the box had been may have been damaged and a small item might have fallen out, but as the biggest item had been unwrapped and opened and the item missing was also a bigger item it is clear staff are opening and stealing from parcels in their "care" Although I paid extra for insurance, from now reading other reviews it seems unlikely I will get any compensation. Very angry and disgusted.