Total incompetence! Loathed to give them one star! Sent a box to a Greek island then I went ahead to await it! From the first online chat " You didn’t send it with us?!!”To unbelievable ignorance of Geography, unable to find address ? Can’t be found on Google? I sent a pic of the map on google!"We don’t deliver to Ports!” I enquired how they sent anything across the Channel? To refusal to tell me where it was.’Security!’. Wanting an alternative address? I flew home early & had to have It returned, I presume from Greece?, tracking told me that much! Refusal to refund! To penultimate message from them "Some confusion on my part!”… After yet another furious reply they agreed to refund .. Customer Services Patronising final shot "We are all human & subject to mistakes Angela, no one is perfect & these things can happen”…!!! Needless to say Compensation refused! So if anyone reading this wants to ‘take a chance’ …’confusion, dealing with humans!’ That ‘No one is perfect!! That ‘these things happen’ should be taken into account but God knows where or what will happen to your parcel!!!!!