Absolutely terrible service when there is a problem. Sent a LARGE parcel 6 weeks ago that contained over £180 worth of goods. I made sure to pay the extra to cover it to the value of £200. Took a very long time without delivery. When the customer got in contact with them they said there was a problem with the address. After a couple of weeks trying to sort the issue they admitted the parcel was lost/STOLEN. I am still waiting for the case to be closed. they owe me £210 (£180 value + £20 delivery) which I had no choice but to refund the customer for. As a result my paypal account is negative and I cannot use it until I clear the debt which paypal are chasing me for!! I am in contact with P2G almost daily but they just give me the same scripted response of sorry for the inconvenience and they cannot give me a time scale for the refund. All I can say is be very careful when sending valuable goods because if it gets stolen on the way you will really struggle getting your money back. Will never use again and DO NOT recommended