***** DO NOT USE THIS COMPANY ****** ***** DO NOT USE THIS COMPANY ****** I don't usually write reviews for companies but this is the most dis-honest, scam company I have ever used. Disgusting customer service. Have to jump through hoops just to get a refund on a damaged parcel let alone get a claim approved. Gave me a premium service number to phone up to sort things out. Live chat takes forever because they just pass you from person to person. Always get your chat sent to your email to look back on as they will just continually lie to you. Don't bother insuring your parcel, paying for signature or getting next day delivery because they won't give you anything back if it goes wrong and you will have to fight to even get a basic refund. I will never use this company again.