Do not trust or use this company!!!! They are a scam!!! I booked and dropped off a simple package. Didn't arrive! After 2 weeks I contacted the company and they said they will look into it. 2 weeks later still nothing so I had to pay for a new delivery (obviously with another company) and new products and it arrived 2 days later as advertised! 2 month later I get an email saying the case has been closed and the parcel has been tracked as delivered! Yes it was delivered after 5 weeks all broken and smashed up! I had paid extra for the contents insurance and guaranteed delivery! Little did that help! And now there is no more live chat so stuck. Please I implore you DO NOT USE THIS COMPANY