One of the worst companies I have ever used, categorically. They do not have adequate support, with no phone number whatsoever to contact. Instead they have a very useless live chat system that uses generic responses, and simply lie to your face. My package was sent from London to New York, and a package which should have taken 10 days, ended up taking over 5 weeks. There is no remorse from the company, and when asked if there is any compensation, they simple reply it is my fault and they will not provide anything. Please head my review and go to a different company all together, or direct to a reputable courier service.