I used parcel2go to send a new TV to a buyer on ebay, paid insurance for it and shipping fees around 40 £, paid for insurance, there was red flag or anything at all to say even if I pay for it Tvs are on the excluded list, they took my money for insurance and at the end they say it doesn't cover damage. I packaged everything very well exactly as was sold to me be ao. Com, original packaging, all sealed and tight, no error there, when it got to the person I sold it to it had like a hole in the box, like the courier stepped on it or damaged it intentionally, the screen was broken. I contacted the customer service, they have no email, no phone number, meaning twitter, they say they don't cover damage even if they are the ones damaging a new TV, lost 330 £ for the TV and 40£ for shipping and insurance, refunded me about 12£, no words. Morale of the story, never use this company again, I learned my lesson, I ended up loosing the buyer, my time and my TV.