I have been having a nightmare with this company since I sent a parcel in Sept. to Spain. The parcel was never delivered, and when I got in touch I was told the company left a card and attempted delivery when neither of these statements were true. The items were sent to an office that is staffed all day and nothing was received there. Parcel2go then told me in Oct. I would have to wait 6 weeks as the items were being returned to me! Despite the fact they did not attempt delivery to my customer, the items were meant to take at least 6 weeks to get back to the UK even though I paid £20 for a delivery time of 3-4 days. I had no choice but to resend over £200 worth of goods using UPS (who delivered them in 2 days no problem) and am still waiting 4 months later with no refund from parcel2go. I have attempted to make a claim 3 times now and am told I have to do so through online chat. We are 4 months into this process and after multiple sessions of chat discussing this parcel that was supposedly on its way back, I'm now told they are only just about to open an enquiry to look into it. It is an absolute farce. They will not declare it as missing until they make me wait at least another 2 weeks for this latest enquiry, which is the third time I've brought it to their attention. This is shocking customer service and all I can say is that they clearly do not want customers to make claims. I would steer clear of them and use another company as this is not an experience I can recommend to anyone.