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Zehn
Worst courier service ever Worst courier service ever, tracking is incorrect shows delivered when not, you cannot in anyway shape of form contact them except through online chat which is completely useless as they cannot really help with anything. I had sent a parcel to Saudia Arabia delivery time was 10-15 days, after 20+ days parcel was showing as delivered on parcel2go website however it was not , and when looked at the actual couriers tracking it had failed delivery and had been sitting with the couriers. After endlessly navigating through there website to try and get in contact with a customer service representative i finally got through to someone. I explained the situation , and advised them to either re-deliver, or provide the couriers contact number or information so that my customer can collect the parcel or re-arrange. They could not provide any information whatsoever. The best they could do was email the couriers and hope to get a reply within 2-3 working days. So i waited after 3 working days i contacted them again and the response once again please wait a further 2 working days as they had not received a response from the courier. I pleaded with them to call them , to escalate the matter, they replied that they do not have any contact number of the couriers nor can they make any outgoing calls. After around 30 seconds of searching i managed to find the couriers contact number myself who advised me the parcel was being returned to me around 7 days prior and that Parcel2go have full access to this tracking thus will know that this is the case. I was now furious , a relayed this information to P2G whom simply said sorry however they could not still do anything about it and would have to confirm this information with the courier which may take 2 working days. This is not the first time situations like this have occurred with P2G. They have no customer service and do not deserve even 1 star for what they put customers through.
5 years ago
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Parcel2Go has a 1.5 average rating from 2,184 reviews

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