I had a parcel picked up for delivery latest 15/1 it arrived at the hub but seems to have mysteriously disappeared ... I have chatted so many times with what I believe to be an automated answer and not a real person and just keep getting fobbed of with a cut and copy reply or told check the status which I may add has not been updated at all. It is so frustrating that you can’t even speak to someone and also my parcel is 4’ x 2’ not exactly a small one to loose..... will be interesting to see what the future enquiry brings. I also saw shocking footage on social media of a Hermes delivery driver and cringe to think this is who uplifted my parcel. If there was an option to give a minus review that is what I would have put.