Avoid at all costs! The disregard for customer service is staggering. I purchased a delivery guarantee (a new policy they offer) and they have tried everything to get out of honouring this, shifting terms and definitions once I tried to claim. DO NOT buy the delivery guarantee. It's just a way to pump you for extra money without every intending to honour the agreement. After a catalogue of problems on previous orders, and some fairly rude and abrupt customer service, along with constantly late deliveries, I won't be using parcel2go again. Use Parcelforce directly. Much better customer service, you can actually speak to humans over the phone, and the prices are usually the same or marginally cheaper! I honestly don't understand what additional service Parcel2Go provides above just going to a courier directly. They also don't care about bad reviews. I tried to resolve the complaint over livechat, and they practically told me to leave a bad review and refused to do anything to help.