1. I went online on a Wednesday evening to arrange for collection and next-day delivery of a laptop I was returning. I paid extra for next-day delivery and extra for home collection as the nearest drop-off point was a long way away (even though I was in London). P2G gave a collection window of "between 9am and 5pm", which seemed rather vague to say the least but fortunately I was able to stay home on the Thursday to wait for the courier. And of course the driver didn't come, even though I waited in till 7pm. Long story short, it took until the very end of day 2 for the collection to happen, which was a Friday - so the item wasn't delivered till the following Monday, the 5th day after I placed the order .Did P2G give me a refund, as the item was not delivered next day? No, because "next day" apparently means "the day after we collect". So you can pay all the extras you want for speedy delivery, but they can potentially wait days or weeks to collect and then wriggle out of their moral obligation by pointing to the small print. 2. As I write this I am waiting for an item to be delivered by P2G, this one dropped off at a drop-off location on Wednesday but only "should be" delivered "by Monday". P2G's rates may be the lowest around but this reflects a poor service and stroppy and unhelpful customer service when you contact them. AVOID.