Posted a parcel with their TNT Direct arm (smoke and mirrors...) on the Tuesday & received all the receipts, confirmations etc. and, of course, I paid. Late on the Friday afternoon, I received an email from them asking me for the address & contact number of the addressee (all of which, of course, appeared on their own documentation, labels etc.) and telling me at the same time that they could not deliver at that address (which they had and did not have…). They then ‘advised’ me that, as they could not deliver, I would incur extra charges to have the parcel returned!!! They then demanded ‘response within 1 day’ (having taken 4 days themselves to contact me). It was so outrageous an email I was convinced that it was a scam until I checked the email address. I have yet, of course, to receive a response or update from them. I tried to complain but could not find any means of contacting them. Eventually I found an ‘email contact’ page which did not work. Eventually I used their ‘live chat’ asking for their complaints procedure. They claimed the only means of contact and complaint was through the webchat only. When I asked for an email address they terminated the live chat!! Would not trust these clowns with anything at all, so avoid: they are not the cheapest but are definitely the worst courier I have ever dealt with!!! I wish I’d read the reviews before using them