Worst company ever- Big Liars Sending Christmas gifts to my family turn into a nightmare. My parcel was estimated to arrive in my home town in Greece before Christmas on 21/12/2018. Parcel never arrived, losing hundreds of pounds and wasting time to try sorting out the issue. They first open on my behalf a claim to investigate that would take up to 2 weeks, then they told me that they needed one more week, as the courier hadn’t reply back. When I complained about that they told me that I shouldn’t worry and that they will have an answer before the dispute ending date on 18/01/2019. Magically my parcel had a movement, “ label applied in Bham” on 17/01/2019 (a whole month after the last tracking movement). Obviously, I checked the DPD tracking as well, that didn’t match. SO, BIG FAT LIES. Unprofessional and disrespectful. I used to work on logistics and I know that is so easy to locate, relocate, ship etc any parcel in the system, just with a few clicks. Of course, they told that DPD tracking would be updated shortly. Never happened as DPD is a serious company that wouldn’t back up their lie. Claim for a refund/compensation is a long process, trying to explain that I paid for my parcel and that my father, who is quite old doesn’t speak English and my only communication is verbal (no texts or emails from him). They continually ask for a screenshot of a message. It takes ages to take a response and the only thing I get back is “ Apologies and blah blah blah”. Terrible customer service. Probably they believe that I will get tired and leave them alone. And all that, for just £50 refund. I will never use it again, wouldn’t recommend it either.