I contracted to have a parcel delivered to my sister in Canada. Price was good, and forecasted delivery time was 8 days. Parcel tracking showed the parcel arrived in Canada within 5 days. All good. After that, I was told the parcel was lost, while it was actually still in customs. Then my sister started getting threatening calls and emails from a company called Aramex, demanding money. On chasing parcel2go, via emails and chat line, I was informed that it was a scam, and should be ignored. After continuing to chase for another 2 weeks as to the whereabouts of this parcel, I was informed that it was being held in Customs due to a charge that needed paying. This on a family photo album of NCV. I paid the charge immediately, and continued to chase the company for a delivery date. While telling me that they were still chasing the couriers for delivery- strangely a company called Aramex, Customs were actually returning my parcel back to me due to non payment of the customs charge, that parcel2go were still holding. 2 months to the day of sending, the parcel was back with me. Having spoken to countless people, no-one ever told me accurately what was going on. The whole process caused both my sister and myself an enormous amount of stress. While parcel2go have refunded my payments to them, their customer service can only be described as being as appalling as their service was. I used a courier because of the Canadian postal strike in November. Having received the parcel back, I sent it via royal mail, and it was delivered within a week. I would never, ever use parcel2go again, nor would I advise anyone else to. I have never known a company give so much erroneous information. The company that they use in Canada also has shocking reviews. Parcel2go is definitely not a company to entrust your possessions with