DO NOT THINK INSURANCE IS GOING TO BE WORTHWHILE. This company will not accept your claim regardless as far as I am concerned. I supplied them with numerous pictures of the damage which were sent to me by the recipient. Originally the parcel was delivered to me by Hermes with no problem. I needed to return the parcel and packaged it as instructed by both Hermes and the company I was returning it to. In fact in exactly the same packaging I had recieved it in. Was taken from me by Hermes who as I say had delivered it . Pacrcel2go only got back to me requesting EXTRA pictures on the 6th night after I lodged my claim (which I did on the day I was informed by recipient it was damaged) The recipient discarded the outer packaging on the 7th day- before recieving my email requesting a further picture. I had email proof from them confirming this to be the case. They also rejected my initial copy of reciept but accepted a duplicate copy of the same. Despite this my claim was rejected on the basis that packaging was inadequate. They offered a goodwill gesture refunding my postage cost which did not satisfy me and almost seemd an admission they realised this decision was not fair. It is impossible to contact the company by phone, email, post as far as i can see so no way of contesting their decision. I am Very Dissatisfied with this outcome.