Never trust this company. I booked a delivery from Hamburg to London labeled 27kg but when I received it the box was 9.8 kg almost empty however there is no clear contact number for parcel 2go but I contacted them through email , although I received confirmation email from them stated that the investigation is on the way and you will be contacted within 4 days, but no contact received from them however I emailed them many times to discuss the investigation result, but unfortunately no response received from them. I paid for 27kg to delivered in London but I received almost empty box from the them. There is no damages to the box but it’s clearly obvious that the box was opened and re-taped