DON'T USE it! Customer service is the worse ever , and you just waste your time! No telephone number available, live chat is useless cos agents seem robots, copying and pasting sentences such as, Iam sorry to hear that, I apologise for....bla bla bla. Every agent telling you another story. I'm tired and frustrated. After 8 days, IAM still waiting , I don't know where exactly my parcels are. SO PLEASE DON'T USE IT. They are plenty of courier companies and much better. For me it has been the first and last time. My advice...Keep your goods and your money away from this company. Don't let this company trick more people!