Booked a collection. Was given a slot of 8am-6pm. I waited in all day to receive an email at 7pm telling me that the 'collection had been unsuccessful'. I was onsite all day, having cancelled work to be there. no phone calls nothing. I re-booked for the next day. Another day booked off work. SAME THING HAPPENED. No call, no collection, nothing. Only an email to say collection unsuccessful. Tracking states collection now 'closed'. I have paid in advance for this. No refund. You cannot contact this company at all. No online chat, no online contact form, no phone number, address or email address. My only option now is to report to my bank as fraudulent as there is absolutely no way to contact this company. Tried to cancel and request a refund and website says no order number exists (but it worked last night to rebook). Probably because they took my money, never turned up and cancelled my order. Con artists, use at your peril and the waste of your time and income. Shame on you Parcel2Go! You should be making your lives simpler, instead you have made mine more complicated. Up your game. I recommend ParcelMonkey. Far more reliable. My order ref: P2G58061242