This is my first time to ever use PARCEL2GO tnt services, and probably the last. I have made an order ,which was fully payed for, over 4 week ago and yet no update or pick up was done! I tried to contact their help center which was useless, as all links led me to a live chat link which was not at all a live chat but a search engine to quick and recorded answers!! I checked the parcel label and its pdf file showed an error, and when I clicked on the error link it AGAIN led me to the useless fake live chat. I tried to request for a refund, and yet another link showed for the fake useless live chat. I even contacted TNT office by phone, they said they will reply to me within a day or two, while 14 days have passed since then with no update, yet another disappointment yet another dead end. I am entitled for a full refund, but even the refund request isn't processed yet!!!!